MERCANTIL ELECTRICO ONLINE SL is committed to making its website accessible, in accordance with Royal Decree 1112/2018, of September 7, on accessibility of public sector websites and applications for mobile devices (also applicable by extension and good practice to the private sector to ensure inclusion).
Compliance status
This website, tiendadematerialelectrico.es, is partially compliant with accessibility guidelines WCAG 2.1 at its AA level. We are continuously working to improve the experience for all users.
2. Content not accessible
It is possible that some elements of the website may not strictly comply with the regulations due to:
- Images: Some images may lack descriptive alt text.
- Contrast: There may be color combinations with insufficient contrast in specific elements.
- Forms: Some fields may not have clear text labels for screen readers.
- PDF documents: Some downloadable documents may not be fully accessible.
3. Preparation of this accessibility statement
This statement was prepared on January 28, 2026. A technical self-assessment has been carried out to identify areas for improvement.
4. Communication and contact
If you encounter access barriers or need information in a different format, you can contact us to help us improve:
- Email: [email protected]
- Phone: +34 608 83 52 28
- Address: CALLE GALILEO GALILEI (POL INDUSTRIAL VALDEF) 32, 28939, ARROYOMOLINOS, Madrid (ES)
We will do our best to respond to your request as soon as possible. 15 working days.
5. Application procedure
If, once a request for information or complaint has been made, it is rejected or you do not agree with the decision taken, you may contact the competent authorities in the field of consumer affairs and electronic commerce.